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We went there a year ago and although we didn't have as bad an experience as you, we certainly came out disappointed.<br /><br />Your cheesy pictures are making me hungry, so I'll have to stop off our at local, friendly, cheese shop on the way home now!Alicehttp://www.alice-ciaoamoreciao.blogspot.comnoreply@blogger.comtag:blogger.com,1999:blog-2270211812875054881.post-57698233541813773862010-08-27T14:50:07.930+01:002010-08-27T14:50:07.930+01:00Haven't been to La F in Marylebone to eat for ...Haven't been to La F in Marylebone to eat for a couple of years now. Used to love their Sunday Brunch. It was always busy and the service was harried sometimes, but it is what it is. The food was great, and the cheeses fantastic. <br />I now live 2 minutes form the Highbury Barn store, and now do not buy my cheeses in that store after the sour mood of everyone who works there including the manager.<br />Neal's Yard is the place to go.Davehttp://www.ilivetoeatandeattolive.blogspot.com/noreply@blogger.comtag:blogger.com,1999:blog-2270211812875054881.post-44178402587666785602010-08-24T13:58:00.942+01:002010-08-24T13:58:00.942+01:00I couldn't agree with you more, the staff at L...I couldn't agree with you more, the staff at La Fromagerie always seem to act as though they're doing you a favour if they so much as look in your direction. I once went in their in a flush mood, keen to spend copious amounts on ridiculous quantities of cheese and came out 20 minutes later with no cheese and with disgust at the useless toads in the cheeseroom. I walked next door and bought a pie at the Ginger Pig instead.Faharahttp://www.souperior.wordpress.comnoreply@blogger.comtag:blogger.com,1999:blog-2270211812875054881.post-44920123577340621912010-08-21T17:33:55.689+01:002010-08-21T17:33:55.689+01:00No need to go back when Neal's Yard's staf...No need to go back when Neal's Yard's staff are absolutely charming and you can put together your own cheese feast to eat at home!Alicia Foodycathttps://www.blogger.com/profile/11931796992646884249noreply@blogger.comtag:blogger.com,1999:blog-2270211812875054881.post-40627165015324297782010-08-20T19:57:33.255+01:002010-08-20T19:57:33.255+01:00That chocolaty Pavlova gave me a she-boner. But I ...That chocolaty Pavlova gave me a she-boner. But I hate shitty service! Guess I'll get me cheese elsewhere. I mean, should I ever find myself on your side of the pond.Heatherhttps://www.blogger.com/profile/07630354073303047529noreply@blogger.comtag:blogger.com,1999:blog-2270211812875054881.post-17679055619226793572010-08-04T10:45:37.220+01:002010-08-04T10:45:37.220+01:00Your pictures of La From made it look like it was ...Your pictures of La From made it look like it was in a village, back in time. Beautiful, but shame about the service. I've waited to be led behind that glass partition quite some time in my life!Douglas Blydehttps://www.blogger.com/profile/07246988475977393027noreply@blogger.comtag:blogger.com,1999:blog-2270211812875054881.post-4886369423540456952010-07-28T21:16:37.868+01:002010-07-28T21:16:37.868+01:00I think your experience is typical of that elitist...I think your experience is typical of that elitist food culture that London can sometimes be guilty of.... You'd never get that treatment at Neal's yard though. <br /><br />I remember years ago going in to La Fromagerie in Highbury, before the Marylebone store - there's no restaurant there - it's purely retail.. They were so unfriendly and cold. I think at the time I was investigating a job opportunity. thank god I didn't go down that path - I might have turned into a bitter superior cheese seller.... <br /><br />Real cheese is artisan, rustic and cared for throughout it's creation - fromagerie somehow misses these facts - completely at odds with the whole cheese making process. Shame....Alanhttp://alanrosenthal.wordpress.com/noreply@blogger.comtag:blogger.com,1999:blog-2270211812875054881.post-41713751295873469092010-07-08T06:58:02.423+01:002010-07-08T06:58:02.423+01:00I've been to the place once, love the cheese c...I've been to the place once, love the cheese collection. But didn't spend time enough to judge them. Sorry for your soured experience.<br /><br />Lovely photos,btw,Iabsolutely adore cheese.sunitahttps://www.blogger.com/profile/09176577177334401747noreply@blogger.comtag:blogger.com,1999:blog-2270211812875054881.post-49868583637955843892010-07-07T23:34:13.360+01:002010-07-07T23:34:13.360+01:00Wonderful post of a most interesting experience an...Wonderful post of a most interesting experience and great fun reading everyone’s comments. Interesting to see no arguments against until La Fromagerie themselves replied. My experience could suggest there could be some employees responding to criticism. Well done and please goto another poor place next as they always offer more entertainment.A London Fishmongerhttps://www.blogger.com/profile/18086387017523765700noreply@blogger.comtag:blogger.com,1999:blog-2270211812875054881.post-87457069975875607212010-07-05T16:16:02.997+01:002010-07-05T16:16:02.997+01:00A very interesting, well written, beautifully phot...A very interesting, well written, beautifully photographed review. <br /><br />Is it fair though? I can't say I've ever had such a bad experience - I've always found the staff friendly but imagine service can get frayed under pressure. It is fundamentally a shop with a few tables rather than a restaurant - not that that excuses bad service (and no, I don't think for a moment you expected Michelin).<br /><br />It may possibly be suffering from its popularity being the only restaurant in London which offers anything like this sort of cheese experience. I'm sure they will take what you say to heart so I hope your review won't discourage other people from giving it a try. It is a great place to go and eat cheese. And cake, obviously ;-)Fiona Becketthttps://www.blogger.com/profile/12970779962455905201noreply@blogger.comtag:blogger.com,1999:blog-2270211812875054881.post-39044127927272873492010-07-05T12:59:31.544+01:002010-07-05T12:59:31.544+01:00Not sure how relevant this comment will be but tho...Not sure how relevant this comment will be but thought I'd put it up anyway having read through the debate.<br /><br />I've never been to La Fromagerie, though living not too far from the Highbury branch it has been on my list to visit and remains so despite your poor experience, primarily because of the continual high praise the cheese has been getting, and now out of sheer curiosity to see what the service is actually like.<br /><br />It seems though, that those defending La Fromagerie are unwilling to take into account the swell of people who have also experienced poor or frosty service. Clearly this wasn't a one off incident, although it may be that the staff were previously unaware that this was how their service was being perceived. In that respect, although perhaps upsetting, it's surely better to hear the negative criticism and constructively work to improve, rather than insisting that everyone who felt they had poor service must be wrong as the evangelists seem to be.<br /><br />I have a lot of respect for La Fromagerie themselves for taking the time to read this post and respond politely to the issues raised. It doesn't read to me at all like you were expecting "Michelin starred service" again whatever that is, but that there was simply a mounting of small issues which collectively served to sour your experience. <br /><br />Reading the post I couldn't help comparing it to my recent experience at a deli bar in Manchester where the staff were wonderfully helpful, listening to my preferences and suggesting which cheeses I might then enjoy, as well as which meats and pickle would pair well. This certainly wasn't silver service, which I actually associate more with expected arrogance and likely would have found intimidating, but just friendly, helpful customer service, which made me feel comfortable despite my ignorance.<br /><br />A good informative post, which hasn't put me off visiting La Fromagerie but will provide another perspective from which to judge my own experience when I finally do get to pop in.BeccaRothwellhttp://howtomakeamess.wordpress.comnoreply@blogger.comtag:blogger.com,1999:blog-2270211812875054881.post-60834882322624943832010-07-05T11:50:54.006+01:002010-07-05T11:50:54.006+01:00Speaking as a mostly appreciative shopper at the H...Speaking as a mostly appreciative shopper at the Highbury La Fromagerie I'd say that the people who work there need to get out more. Say "cheese" at any Islington cocktail party and someone is sure to complain about the chill at La Fromagerie. They are not referring to the temperature of the cheese room.<br /><br />By opening their eyes you've done them a good service, something to which they may be unaccustomed.youngandfoodishhttp://youngandfoodish.comnoreply@blogger.comtag:blogger.com,1999:blog-2270211812875054881.post-42377042490690383512010-07-05T10:43:41.133+01:002010-07-05T10:43:41.133+01:00Wow! That choc meringue looked delish! I've be...Wow! That choc meringue looked delish! I've been a big fan of La Fromagerie for many years. In fact, have posted many articles on my blog too. Patricia Michelson rocks!Robert Giorgionehttp://robertfoodwinetravel.blogspot.comnoreply@blogger.comtag:blogger.com,1999:blog-2270211812875054881.post-22828756661910858662010-07-05T10:35:11.810+01:002010-07-05T10:35:11.810+01:00I have been a customer of La Fromagerie for years ...I have been a customer of La Fromagerie for years now, and am slightly perturbed by some of the negative comments made. The food is of incredible quality and freshness, and I've always found the customer service to be pleasant. Yes, it can get busy, but never in my experience, have the staff been anything less than helpful. I do hope that readers are not put off by this post. We should be supporting our small, independent stores/restaurants. I urge you all to find out for yourself how wonderful La Fromagerie really is!Anonymousnoreply@blogger.com